As of February 9th, 2022
TERMS AND CONDITIONS: Prospective dealers must first submit this dealership application, a valid state resale certificate number, and secure approval from ProX prior to any product purchases from ProX or representing yourself as a ProX Dealer. Dealers must abide by Xstatic Pro, Inc. / ProX enforced MAP (Minimum Advertised Price) policy. No exceptions! Payment of Local, State and other taxes are the responsibility of the dealer/account holder. All Approved Dealers are expected to uphold and promote the ProX Brand in the proper, high caliber representation for which we are known and design our products to exemplify. Refusing an order will automatically result in the account being put on PREPAID terms. Prices are F.O.B. Bayonne, NJ 00702 except for qualified free freight orders.
ORDERING: When placing your order please provide the method of payment and shipping. Minimum OPENING order with a minimum of 5 SKU’s or $2500 represented required. First order shipped will be prepaid only. All prices and specifications are subject to change without notice. Minimum reorder $100.00 for established accounts only. Upon processing your order, our accounts receivable will contact you to process your preferred method of payment.
Purchase Orders: All orders require a P.O. submitted with your account and order information (including any in-house PO or Tracking numbers you use in notes). You may submit these via the following methods: FAX, email, phone, and through your Online Dealer Account Portal order form.
WEBSITE PO: log in at https://www.proxdirect.com/users_login account and use our Ordering Cart.
· FAX Number: 718-237-2318
. Direct Phone: 718-237-2299
. Email Direct: info@proXdirect.com or Your Company Sales Rep
These consist of:
1. CREDIT/DEBIT CARDS: Pay as You Go with Visa or MasterCard, a 3% convenience fee applies. Signed transaction authority form required.
2. ACH: Please contact ProX sales representative for bank account information.
3. PAYPAL: We will process each purchase individually through PayPal.com invoicing. 3%. PayPal processing fees apply. Payments can also be made via PayPal, friends, and family with NO Additional fee.
4. Company Check: Completing your Dealer Application and establishing an account with ProX does not automatically approve you for payment by check. You may fill out our Credit Card Authorization form to keep a card on file for expedited automatic billing.
5. Any extensions of credit will require a separate Personal Guarantee document. (No Exceptions)
6. Pre-Pay by Check orders require one week for fulfillment or verified clearance of payment. We accept scanned images of checks via email. *Contact us for more information
7. COD COMPANY CHECK: COD Company Checks with prior approval by our credit department. COD. orders are payable by cashier’s check or money order unless pre-approved for company check. COD. orders will be shipped only via UPS or FedEx. No COD orders will be shipped via common carriers.
8. RETURNED CHECKS: A fee of $50.00 will apply to all returned checks. We reserve the right to re-evaluate the account terms after any incidence of returned checks or dishonored credit cards.
. Drop Shipments may be requested and will be made at the sole discretion of ProX. A Drop Ship fee of $5.00 will apply.
ProX prefers dealers provide us with shipping labels or provide UPS / FedEx accounts. We follow your instructions to add insurance, signature required for all dropships
. Shipping via FedEx, UPS, or Truck Freight. Local delivery is available within 5 miles of our warehouse location, with a minimum purchase of $800.00. There will be a service charge of $15.00 for local delivery.
SHIPPING & HANDLING BY FREIGHT: Standard Freight excludes extra service charges such as liftgate service, limited-access location, inside deliveries, redelivery, appointment, and residential delivery charges. ProX will invoice you if any additional service is requested by the receiver. If this is a dropship contact your customer and tell them DO NOT REQUEST AN ADDITIONAL SERVICE. Any Discrepancies or Damages Found should be noted on the delivery BOL before accepting the shipments. ProX is not responsible for shipments that received damage.
FREE SHIPPING TERMS: We cover freight charges on most qualifying products on orders over $3500 (US) net or more. Only applies to in-stock items, if delivered within the contiguous 48 states.
*Not applicable on back-order products, international, and shipments to Alaska & Hawaii.
*To qualify for our free freight, offer some orders may be subject to approval depending on your location. Orders being shipped to locations that require fees for lift gate, limited access, residential address, or any other fees are subject to cancellation.
*In the event shipping expense exceeds 10% of your total invoice, all extra shipping costs will be billed to you.
Your Invoice = $4000
Shipping cost = $450
We pay 10% = $400
Your balance = $50
If you desire other shipping options, please specify shipping instructions when placing orders. Otherwise, we will ship the best way at our discretion. No free freight on backorders, international shipments, and shipments to Alaska & Hawaii. Freight excludes extra service charges such as oversize, tailgate lift, limited access, and residential delivery charges. Free Shipping orders are shipped the best way! Transit Time Varies
ADDITIONAL FEES: NOT ALL ORDERS ARE QUALIFIED FOR FREE FREIGHT – Orders that require extra service charges such as “Oversize” and additional fees (Lift Gate, Limited Access, and Residential delivery) the dealer assumes responsibility and will be automatically charged to the order. LIFT TOWERS Fantek® and Fenix® are not qualified for free freight or shipping discounts. A/V CABLES Over $500 USD net qualify for free freight* delivered within the contiguous 48 states.
*FREE Freight excludes multi-outlet power cables and residential delivery charges.
CREDIT CARD: A convenience fee of 3% will be charged on all credit/debit cards.
REFUNDS: Returned items are subject to a 3% fee
RETURNS: Restocking fees range from 15% to 25% for returned items.
Canceled orders once pulled in the warehouse are subject to a 20% re-stocking fee.
ACCOUNT STATUS: All currently registered dealers are required to maintain a purchase order of $10,000 annually.
ProX is a manufacturer that only sells products to approved dealers. We don't sell directly to end-users, artists, influencers, or online salesperson(s). To maintain authorized dealer status. We reserve the right to refuse sales and services to anyone at our discretion *For international orders please contact your ProX sales representative for more information. Clientes internationales, por favor de contactar su represente de ProX para obtener más información. Although you may have a copy of our dealer price list it does not entitle you to become a dealer, place an order or promote yourself as an authorized dealer unless you fill out the dealer application and get approved by our accounts management department. For more information read our updated Terms and Conditions.
. Please visit https://www.proxdirect.com/support/warranty-terms for complete Limited Warranty terms.
. Warranty valid only in the United States only. International Distributors will handle warranty claims in their countries.
. Our limited warranty strictly covers manufacturing defects in material and workmanship.
. The warranty period begins from the date of retail purchase. Proof of purchase required!
. The limited warranty can be amended or changed by ProX at any time without notice.
All warranty claims are judged under the terms of the current limited warranty. There is no “grandfathering” of previous terms and conditions from the time of product purchase through the time of the claim.
LIMITED WARRANTY: (Valid only in the continental 48 States.) From the date of purchase to the original purchases of the product, provided that such product was purchased in the United States from an authorized ProX dealer, and the proper dated invoice or sales receipt is presented at the time of requesting warranty service.
ProX Cases: Limited Lifetime Warranty
ProX Z-Cases/Flip Ready™: One year (365 days) Limited Warranty
ProX Zero G™ EVA Cases: One year (365 days) Limited Warranty ProX Truss: One year (365 days) Limited Warranty
ProX Stands: One year (365 days) Limited Warranty
ProX Cables: Limited Lifetime Warranty
ProX Bags: One year (365 days) Limited Warranty
Xstatic Pro Lighting/UNO Laser: One year (365 days) Limited Warranty
This warranty is limited to repair or replacement of the unit, at our option upon our inspection and verification of the nature of the defect. This warranty will not apply to products that have been abused, broken, improperly used, or operated in a manner exceeding our specifications, nor to units that have been altered or repaired in any way by any person or firm other than ProX Live Performance Gear. Tampering with serial number identification voids this warranty, where applicable. On products not of our own proprietary ProX production, the original manufacturer's warranty will apply.